FAQs
Tell us the information below in your email or chat:
Purchased Platform:
Order Number:
Name Of The Missing Part: (you can find them in the packing list of the user manual)
You can provide some information below so that we can solve your problem as soon as possible
Purchased Platform：
Order Number：
Product Name:
Problem Description:
Detail Picture: (the picture can show the bike problem)
Please click the link and download the product instruction
CYCROWN Ebike User Manual
Please sent us email mentioned the information below:
Purchased Platform:
Order Number:
Product Name:
Reason:
It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.
If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
Customer service email: support@cycrown.com
Please subscribe us or visit our sale page.
SUBSCRIBE PLACE: The end of official website
cycrown.com
SALE PAGE
You can refer to the sizing picture of the product page.
In general, orders typically process within 1-2 business day and delivery time is typically 3-6 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our after-sales service team for tracking information.
Customer service email: support@cycrown.com
TRACK MY ORDER
If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
For details, see Return & Refund Policy.
United Sates: All the Cycrown E-Bike products can be delivered to US-Continent (Excluding Hawaii, Puerto Rico, and Alaska), the costs of shipping is free.
Canada: All the Cycrown E-Bike products can be delivered to Canada also, the cost of shipping is about $100.
Detail Information
Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.
Customer service email: support@cycrown.com